14 July 2025. Assistance with job interviews and an insight into Registered Provider Strategic Asset Management.
- sarahchaudhry0
- Jul 14
- 3 min read
A candidate asked if we could assist them in preparing for a job interview for a Registered Provider. They explained the job was in the Strategic Asset Management department.
Having worked with the candidate on their RICS application preparation, we were familiar with them. Additionally, our experience in the Registered Provider Strategic Asset Management meant that we were well equipped to assist them.
THE CHALLENGE
The questions that they asked us to help with were:
What KPI's or metrics are important for asset planning?
Why do these KPI's matter?
How would you track them?
Following a 1H mentoring call, we sent them the following note summarising the points that we covered.
THE RESPONSE
What KPI's or metrics are important for asset planning?
Overview information.
The organisation.
The registered entities.
The unregistered entities.
Geographical spread and scale, the actual number of homes.
The staff and turnover.
Property developments.
Organisation specification information.
Customer satisfaction
Satisfaction with repairs
Homes meeting decent homes standards
Average no of days to complete a repair.
Average no of days to let a home to a new resident.
Financial support to customers.
Social value.
New homes completed, and the pipeline.
3. Department specification information.
The asset management departments forecast spending for the financial year.
The impact of the spend, the percentage of property compliance. EPC's improvements, net zero, decent homes, HHSRS.
Why do these KPIs matter?
They are in line with the regulator's requirements.
They are in line with the information that would go into registered provider financial accounts.
They also say that a department is meeting internal requirements, asset management plans, and performance measures.
They also say what they are doing to meet industry standards.
It is also important to Horizon scan and to plan for market changes, for example: the Fire Safety Act 2021, the new Building Safety Act 2022, Awaab's Law 2023 that comes into effect in 2025.
They are useful for benchmarking against others. You could look for others' plans, but also see what they report in their financial statements.
They are useful for checking that internal practices are in line with the marketplace.
Strategic public sector property asset management 1.2 Drivers for change within the public sector Drivers coming from within the public sector or emanating from outside are suggesting that the ‘old ways’ of managing property assets need to be adapted for several reasons, just as public sector operating models are having to evolve. The forces of change include: |
We used the RICS public sector guidance due to the absence of specific information for registered providers. We did search for information from the Housing Regulator and the Chartered Institute of Housing.
How would you track them?
Data capture through the organisation's databases.
Looking at the quality of data.
Look at how data is updated.
Looking at the frequency of data collection.
Looking at how live is the data.
Looking at feedback from stakeholders, both internal and external, and the organisation's client.
By testing the information: audit, sampling, and property inspections.
Key risk
Data quality: accuracy, comprehensiveness, validity, consistency, and availability.
REFLECTION
Following our note, we also learnt of the new Government Regulations on Residential Personal Emergency Evacuation Plans (‘Residential PEEPs’), and the following article explains this.
These Regulations, which will come into force on 6 April 2026, and property owners should to start to plan for them.
FEEDBACK
The client's feedback is in the photo, and we are pleased for them.
For RICS support, and our RICS support plus service, you can book a 1/2 H free new client briefing here:
Sarah Chaudhry
Director
Surveyor Store Ltd
07521 085400
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